Campbell House

Campbell House 2023-01-12 Person 3 5 0

[name removed] was great over the phone and made me feel heard. In terms of faith and culture, it wasn’t brought up at this stage as it was only a short phone call to set up a meeting.

N/A

Campbell House 2023-01-12 Person 5 5 0

[name removed] has helped me reach indication over a 'condition' that had defined me for the last decade. She has given me my sanity back and a clear path to dealing with more important things!

If [name removed] was secured a room for the duration of the assessment.

Campbell House 2023-01-12 Person 1 5 0

Completely failed by the mental health services in northampton. I don’t get any support whatsoever despite begging for the help. Just keep being redirected to the intergrated response hub who just tell you to drink tea and don’t help you at all.

Provide people with 1-1 support

Campbell House 2023-01-12 Person 2 5 0

The support is not there. No body callls u back. The guy that is answering the calls to take messages does not relay them and puts phone down on you

Replace the guy answering the phone. Have more understanding that people push help away once they have been let down. Respond to messages quickly like with in 24/48 hours

Campbell House 2023-01-12 Person 1 5 0

No one cares. I have no help, no treatment, nothing! Treatment started well in 2021/2022, soon after first coming to CMHT I was diagnosed with CPTSD. My diagnosis was given by [name removed]. Sessions started and were good. Once sessions moved to phone calls, they became less and less. I then caught [name removed] in a lie, to which causes mass trust issues for me. I then requested a new therapist/nurse (not shore as no one tells me their job title), to which he then gets aggressive on the phone. A support worker named [name removed] then has to chase CMHT as no one is helping and I was left for months with no medication. The same man was dismissive and rude to [name removed]. Every week [name removed] would have to chase them and every week 'I would fall through the cracks' as they would say. I was then passed to a new team in CMHT as I had moved home. [name removed] still had to chase them. I was given a new medication and told they would contact me I 4 weeks to see how the medication was going. It's been nearly 4 months no one has called, no one cares. Get help your told, why? You open boxes in your mind to them be left to wake screaming at night. To be left scared, alone and knowing your shouldn't have trusted anyone.

Your job.

Campbell House 2023-01-12 Person 1 5 0

Haven’t seen anyone or been contacted about any aspect of my mental health, other than to have last two appointments cancelled by yourselves due to staff absence, since I last filled out this questionnaire for you. Blue arc team has no idea how my mental health now effects me, my new phycologist hasn’t yet seen me enough to know how I am, if I have needed to ring for advice, either no one’s available or told to have a cup of tea and call back if needed!! Not proactive at all.

Actually be available during stated hours, Be proactive in dealing with a mental health problem before it gets to crisis point, Communicate to the patient exactly where their care plan stands I.e. do they still have one, if not, why not eg, is it no longer needed or has it been updated, A review of a patient’s MH diagnosis, is it still something that’s relevant or helpful to the patient’s needs, not all MH diagnosis are life long, having an ongoing unchecked diagnosis is conducive to complete recovery.

Campbell House 2023-01-12 Person 1 5 0

I am both a patient and carer, but answering as a patient I was given a questionnaire over the phone as I was unable to visit in person for my mental health needs due to my caring issues. The nurse doing this carried this out as expected though I wasn’t sure exactly what was happening afterwards. Some time later I received a call from Danetre Hospital who said I had been referred to them so I put 2&2 together. The lady I spoke to was extremely unhelpful, did not listen to me, totally blanked one of my main concerns with just “I can’t help you with that!” and nothing more, totally disregarded everything I was telling her and when out of complete exasperation and being on the verge of tears I said that the system seemed to be broken said, “goodbye [name removed], contact your GP like I said, I can’t help you” !! My GP was the one who had referred me in the first place but who she continually insisted I need speak to! So, I said “is that it then?” in total disbelief and the phone was put down on me. I felt suicidal at that point. So yes, 1 star.

Anything? Maybe really listened? Maybe not have been annoyed that I had been referred to you when you didn’t seem to think it was your job? Maybe have contacted someone for me and asked them to help? If you couldn’t have helped maybe have suggested someone to me who could? Anything would have been better when I was in despair than, “goodbye [name removed]” With everything going on with my issues and in my role as carer , when finally asking for help and getting that, it’s a wonder I’m still here to write this, but then again, does anyone really care??

Campbell House 2023-01-12 Person 5 5 0

When I had my medical review with [name removed] he treated me with respect and was very understanding. we made a decision together about the next steps with my medication.

I turned up for my review 20 minutes early and was seen 30 minutes late as I wasn’t booked into the system by the receptionist.

Campbell House 2023-01-12 Person 3 5 0

I would like to say that although I don’t find some of the aspects of my care to be that helpful such as not feeling involved in decisions regarding medication, I am very happy with the team who have provided me with SCM and I’m thankful that those skills have helped in certain areas of my condition, however I think from a medication point of view I am made to feel like I am being a nuisance and no dr is willing as they say to help in that regard.

My call back was within the 48 hours time frame which was good. However, I explained on my initial call that I wanted to change meds or discuss this because I’m having terrible side effects, I then get a call saying they had discussed my request and, I quote, ‘ The Dr isn’t willing to make any changes’ this is not the first time I have heard the words ‘not willing’ from medical professionals ’ and I find it hard to hear because I think better language should be used. Why aren’t they willing? Do the side effects I’m experiencing not count for anything? I have been advised in the past to call for help or advice when I notice my mental health changing to avoid potential escalations such as going to The Warren, Berrywood,or needing help from Crisis Team: I am not meaning to be difficult but I do think there should be more understanding and working with patients rather than the ‘we are not willing’ phrase without actually discussing with me why they’re not willing to help. I am now on medication that is making me feel sick and nowhere else to turn for help. I don’t want to call again because it makes me feel worse hearing those words and I just can’t face it the battle of it all.

Campbell House 2023-01-12 Person 1 5 0

I've been not listened to properly ever. Whenever I've tried to answer, I've been treated with rudeness and inconsiderate behaviour. I've been ruined. My health is ruined. No one has given me proper attention and support.

Listen to the patient properly. You treat patients like you're only giving them a donation or something they need to beg for